Chat Support Representative - Work from home

Job Description: Plynk is seeking a dedicated and resourceful Chat Support Representative to join our team on a part-time basis in a work-from-home capacity. As a Chat Support Representative, you will be responsible for providing exceptional customer service and support through online chat channels. This role will require strong communication skills, problem-solving abilities, and a passion for helping customers navigate our platform.

Responsibilities: - Respond to customer inquiries and issues through online chat in a timely and professional manner - Troubleshoot technical problems and provide solutions to customers - Collaborate with other team members to ensure a seamless customer experience - Document customer interactions and feedback to improve processes and products - Stay up-to-date on product knowledge and industry trends to better assist customers

Requirements: - 2 years of experience in customer service or a related field - Excellent written and verbal communication skills - Strong project management skills and the ability to work cooperatively with others - Ability to multitask and prioritize in a fast-paced environment - High level of professionalism and customer-centric attitude

Personality Traits: - Dedicated: Willing to go above and beyond to ensure customer satisfaction - Resourceful: Able to find creative solutions to customer problems

Soft Skills: - Project management: Ability to prioritize tasks and manage time effectively - Cooperation: Work well with a team to achieve common goals

Benefits: - Parental leave - Disability insurance - Travel opportunities

Working Environment: At Plynk, we strive to create a work environment that aligns with a greater purpose, contributing to a meaningful mission. Our employees have the opportunity to make a positive impact on the lives of our customers every day.

Equal Opportunity Statement: Plynk is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. All qualified applicants will receive consideration for employment.

Deadline to apply: 2024-05-18

If you are passionate about customer service and are eager to join a dynamic team, we encourage you to apply for the Chat Support Representative position at Plynk.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.