Chat Support Representative - Work from home

Job Description:

Amazon Ireland is seeking a highly motivated and energetic Chat Support Representative to join our team and work from home in Galway, Connacht, IE. This part-time position at the Associate Level requires at least 4 years of experience in customer service or a related field.

Responsibilities: - Respond to customer inquiries and issues via chat in a timely and professional manner - Provide exceptional customer service and support to ensure customer satisfaction - Utilize analytical skills to identify trends and patterns in customer interactions - Negotiate with customers to find suitable solutions to their concerns - Work independently and collaboratively with team members to achieve department goals - Stay up-to-date on product knowledge and company policies to provide accurate information to customers

Requirements: - Must be energetic and resourceful to handle a fast-paced work environment - Strong analytical skills and ability to negotiate effectively - Excellent communication and interpersonal skills - Proficiency in using chat support software and Microsoft Office applications - High school diploma or equivalent required; additional certifications or qualifications a plus

Benefits: - Company-provided equipment for remote work - Paid Time Off (PTO) for part-time employees - Company transportation options for team meetings or trainings

Working Environment: At Amazon Ireland, we encourage a culture of ongoing learning and development for personal and professional growth. Our team is dedicated to providing support and resources to help you succeed in your role.

Deadline to Apply: June 12, 2024

Equal Opportunity Statement: Amazon Ireland is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and job applicants without regard to race, color, religion, sex, age, national origin, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.