Client Relations Officer

Job Description:

Intercom is seeking a passionate and motivated part-time Client Relations Officer to join our team in Limerick, Munster, Ireland. As an Associate Level role, the ideal candidate will have at least 4 years of experience in client relations or a related field.

Responsibilities: - Serve as the primary point of contact for clients, addressing any inquiries or concerns in a timely and professional manner - Build and maintain strong relationships with clients, ensuring their needs are met and expectations are exceeded - Collaborate with internal teams to coordinate and execute client projects, ensuring a high level of quality and efficiency - Monitor client satisfaction and proactively identify areas for improvement or opportunities for upselling - Act as a liaison between clients and internal departments, ensuring clear communication and effective project management - Develop and implement client communication strategies to foster long-term loyalty and retention - Track client interactions and maintain accurate records in our CRM system - Stay up-to-date on industry trends and best practices in client relations

Requirements: - Bachelor's degree in Business Administration or a related field - Excellent communication skills, both written and verbal - Strong project management skills, with the ability to prioritize and multi-task in a fast-paced environment - 4+ years of experience in client relations or a similar role - Proven track record of building and maintaining client relationships - Ability to work both independently and as part of a team - Proficiency in CRM software and Microsoft Office suite

Benefits: - Gym membership - Dental insurance - Remote work flexibility - Opportunities for professional development and growth

Working Environment: At Intercom, we prioritize building strong connections and treating colleagues like an extended family. We foster a collaborative and inclusive work environment where everyone's contributions are valued and recognized.

Deadline to Apply: May 8, 2024

Equal Opportunity Statement: Intercom is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel welcome and valued.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.