Remote Client Relations Officer

Job Description:

We are looking for a dedicated and reliable Remote Client Relations Officer to join our team at ActionPoint. As a Client Relations Officer, you will be responsible for building and maintaining strong relationships with our clients, ensuring their needs are met and providing excellent customer service.

Responsibilities: 1. Communicate with clients via phone, email, and video calls to understand their needs and address any concerns. 2. Act as the main point of contact for clients, providing them with updates on projects and delivering exceptional service. 3. Collaborate with internal teams to ensure client expectations are met and projects are delivered on time. 4. Develop creative solutions to solve client problems and improve overall satisfaction. 5. Proactively identify opportunities to upsell or cross-sell additional services to clients. 6. Maintain accurate records of client interactions and transactions in our CRM system. 7. Monitor client feedback and address any issues or complaints promptly and effectively. 8. Stay up-to-date on industry trends and best practices to better serve our clients.

Requirements: 1. 4 years of experience in a client-facing role. 2. Excellent communication and interpersonal skills. 3. Strong problem-solving abilities and a creative mindset. 4. Ability to work independently and multitask in a fast-paced environment. 5. Proficiency in CRM software and Microsoft Office Suite. 6. Bachelor's degree in Business Administration or a related field is preferred. 7. Proven track record of building and maintaining successful client relationships.

Benefits: - Paid sick leave - Employee discounts - Retirement plan

Working Environment: At ActionPoint, we value building strong connections and treating colleagues like an extended family. We encourage collaboration, creativity, and a supportive work environment where every team member can thrive.

Deadline to Apply: July 7, 2024

Equal Opportunity Statement: ActionPoint is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.