Client Service Assistant - Work from home

Job Description:

Penneys is seeking a Client Service Assistant to join our team on a part-time basis, working from home in Waterford, Munster, IE. As an Associate Level position, we require a candidate with at least 4 years of experience in a client service role. The ideal candidate will possess a strong work ethic, be reliable, and have a passion for providing exceptional customer service.

Responsibilities: - Act as the main point of contact for clients, providing prompt and courteous service via phone, email, and chat - Assist clients with inquiries, issues, and requests in a timely and professional manner - Work closely with the sales team to support client needs and ensure client satisfaction - Maintain accurate and detailed records of client interactions and transactions - Assist in resolving client complaints and issues, escalating to management as needed - Collaborate with internal teams to improve overall client experience and service delivery - Participate in ongoing training and professional development opportunities to enhance client service skills

Requirements: - 4+ years of experience in client service or a related field - Excellent communication and interpersonal skills - Strong negotiation and cooperation skills - Ability to work independently and prioritize tasks effectively - Proficiency in Microsoft Office and CRM software - Reliable high-speed internet connection and a quiet workspace - Passion for delivering excellent client service

Benefits: - Dental insurance - Profit sharing - Training & professional development opportunities

Working Environment: At Penneys, we strive to pave the way for diversity and inclusivity, creating a culture of belonging where every team member can thrive. We are committed to fostering a supportive and collaborative work environment where everyone is valued and respected.

Deadline to apply: 2024-05-29

Equal Opportunity Statement: Penneys is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.