Client Service Manager

Job Description:

We are looking for a dedicated and energetic Client Service Manager to join our team at Facebook Ireland in Cork, IE. As a Client Service Manager, you will be responsible for managing client relationships, ensuring client satisfaction, and driving growth opportunities. This role is mid-to-senior level and requires at least 7 years of experience in a similar position.

Responsibilities: - Develop and maintain strong relationships with clients, understanding their needs and providing excellent service - Serve as the main point of contact for clients, addressing their inquiries and concerns in a timely and professional manner - Collaborate with internal teams to develop and implement strategic plans to meet client objectives and drive revenue growth - Monitor and analyze client performance metrics, identifying areas for improvement and implementing solutions - Stay up-to-date on industry trends and best practices to provide clients with the most innovative and effective solutions - Lead and mentor a team of Client Service Representatives, providing guidance and support as needed

Requirements: - Bachelor's degree in Business, Marketing, or related field - Proven experience in client service management, preferably in the tech industry - Strong strategic planning and analytical skills - Excellent communication and interpersonal skills - Ability to work effectively in a fast-paced, dynamic environment - Teamwork skills and the ability to collaborate with cross-functional teams - Energetic and hardworking personality

Benefits: - Dental insurance - Paid Time Off (PTO) - Joining Bonus

Working Environment: At Facebook Ireland, we believe in continuously learning and adapting to stay ahead in a rapidly changing world. Our team is dedicated to pushing boundaries and delivering exceptional results for our clients.

Equal Opportunity Statement: Facebook Ireland is an equal opportunity employer and is committed to creating an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We value diversity and encourage everyone to apply.

Deadline to apply: 2024-06-26

If you meet the requirements and are passionate about client service, we encourage you to apply for the position of Client Service Manager at Facebook Ireland. We look forward to welcoming you to our team!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.