Client Service Manager

Job Description:

Ryanair is seeking a dedicated and adaptable Client Service Manager to join our team in Waterford, Munster, Ireland. As a Client Service Manager, you will be responsible for managing relationships with our clients and ensuring the delivery of high-quality service that meets their needs and expectations.

Responsibilities: 1. Develop and maintain strong relationships with clients, understanding their needs and expectations. 2. Collaborate with internal teams to ensure the timely delivery of services and solutions to clients. 3. Monitor and analyze client satisfaction levels and implement strategies for improvement. 4. Handle client inquiries, complaints, and escalations in a timely manner, ensuring resolution. 5. Develop and maintain client service policies and procedures to ensure consistency and efficiency. 6. Identify opportunities for upselling and cross-selling services to existing clients. 7. Stay up-to-date on industry trends and best practices in client service management. 8. Lead a team of client service representatives, providing guidance and support as needed.

Requirements: 1. Bachelor's degree in business administration or related field. 2. Minimum of 7 years of experience in client service management. 3. Strong communication and interpersonal skills. 4. Ability to think innovatively and negotiate effectively. 5. Proven track record of building and maintaining client relationships. 6. Proficiency in CRM software and Microsoft Office Suite. 7. Experience leading a team of client service representatives. 8. Knowledge of the aviation industry is a plus.

Benefits: - Vision insurance - Profit sharing - Company equipment

Working Environment: At Ryanair, we provide an environment where technology is harnessed to drive innovation and efficiency. As a Client Service Manager, you will have the opportunity to work in a dynamic and fast-paced environment that values collaboration and continuous improvement.

Application Deadline: July 15, 2024

Equal Opportunity Statement: Ryanair is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants of all backgrounds and do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.