Client Service Manager - Work from home

Job Description:

We are looking for a dedicated and driven Client Service Manager to join our team at Zendesk International Ltd. In this role, you will be working from home in Dublin, Dublin, IE, on a part-time basis at a mid-to-senior level. We are seeking candidates with at least 8 years of experience in client services or a related field.

Responsibilities: - Manage a portfolio of client accounts and serve as the main point of contact for all client communication - Build strong, long-lasting relationships with clients by understanding their needs and providing outstanding service - Collaborate with internal teams to ensure seamless delivery of services to clients - Monitor client satisfaction and proactively address any issues that may arise - Develop and implement strategies to increase client retention and drive revenue growth - Analyze client data and metrics to identify trends and opportunities for improvement - Provide regular reports to senior management on client performance and account status

Requirements: - 8+ years of experience in client services, account management, or a related field - Excellent communication and negotiation skills - Strong organizational and time-management abilities - Ability to work independently and remotely - Experience working with global clients is a plus - Bachelor's degree in business, marketing, or a related field

Personality traits: - Dedicated: Willing to go above and beyond to meet client needs - Driven: Motivated to achieve targets and exceed expectations

Soft skills: - Cooperation: Ability to work effectively with cross-functional teams - Negotiation: Skilled in finding mutually beneficial solutions for clients and the company

Benefits: - Vision insurance - Paid sick leave - Paid overtime

Working environment: - Collaborate with colleagues worldwide, fostering a global village mentality

Deadline to apply: 2024-06-12

Equal Opportunity Statement: Zendesk International Ltd is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating an inclusive and diverse work environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.