Client Service Officer - Work from home

Job Description:

Accenture Ireland is seeking a passionate and resilient Client Service Officer to join our team on a part-time basis, working remotely from Galway, Connacht, IE. As an Associate level role, the ideal candidate will have at least 4 years of experience in a client-facing role, with a strong background in customer service and relationship management.

Responsibilities: - Serve as the primary point of contact for clients, addressing their inquiries, resolving issues, and providing exceptional service at all times - Build and maintain strong relationships with clients, ensuring their needs are met and expectations are exceeded - Collaborate with internal teams to ensure seamless coordination and communication across all client interactions - Manage client accounts, including processing orders, reviewing contracts, and handling billing inquiries - Proactively identify opportunities to upsell and cross-sell additional products or services to clients - Keep detailed records of client interactions and maintain accurate client profiles in the CRM system - Provide timely and accurate responses to client requests, escalating issues as needed to leadership

Requirements: - Bachelor's degree in Business Administration, Marketing, or related field - 4+ years of experience in a client service or customer service role - Excellent communication and interpersonal skills - Strong time management and organizational abilities - Ability to work effectively in a remote team environment - Team player with a collaborative mindset - Proficiency in Microsoft Office suite and CRM software - Ability to prioritize understanding and empathy in all client interactions

Personality Traits: - Passionate about providing exceptional client service - Resilient in the face of challenges and able to adapt to changing circumstances

Soft Skills: - Strong time management skills to effectively prioritize tasks and meet deadlines - Ability to work well in a team environment, collaborating and supporting colleagues

Benefits: - Employee discounts on company products and services - Paid overtime opportunities - Visa sponsorship for eligible candidates

Working Environment: At Accenture Ireland, we prioritize understanding and empathy in all client interactions. Our team is committed to providing a supportive and inclusive work environment where every team member can thrive.

Equal Opportunity Statement: Accenture Ireland is an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace. We welcome and encourage applications from all qualified individuals, regardless of race, gender, age, disability, or any other protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.