Remote Client Support Associate

Job Description:

We are seeking a Remote Client Support Associate to join our team at &Open, a company based in Dublin, Ireland. As a part-time Associate Level position, the Remote Client Support Associate will be responsible for providing exceptional support to our clients from a remote location. This role requires a minimum of 3 years of experience in client support or a related field.

Responsibilities: 1. Respond to client inquiries and provide timely and accurate solutions to their problems. 2. Manage client accounts and ensure smooth communication with all stakeholders. 3. Collaborate with the sales team to upsell products and services to existing clients. 4. Document all client interactions and maintain accurate records of client data. 5. Provide feedback to the product development team based on client needs and pain points. 6. Assist in onboarding new clients and provide training on our platform and services. 7. Work independently to prioritize tasks and meet deadlines effectively.

Requirements: 1. Bachelor's degree in a related field or equivalent work experience. 2. Strong communication skills and ability to interact professionally with clients. 3. Proven track record of working in a fast-paced client support environment. 4. Independent and motivated with the ability to work effectively in a remote setting. 5. Excellent cooperation and decision-making skills. 6. Proficiency in using various software tools for client management and communication.

Benefits: 1. Dental insurance for all employees. 2. Company-provided equipment for remote work. 3. Retirement plan options for long-term financial security.

Working Environment: At &Open, we believe in cultivating a sense of ownership and responsibility at every level of our organization. You will have the opportunity to make a meaningful impact on our clients and contribute to the success of our company.

Equal Opportunity Statement: &Open is an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, genetics, disability, age, or veteran status. We encourage individuals from all backgrounds to apply for this position.

Deadline to Apply: May 11, 2024

If you meet the requirements and are looking to join a dynamic team in a remote client support role, we encourage you to apply for this opportunity with &Open in Dublin, Ireland.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.