Client Support Associate

Job Description:

As a Client Support Associate at Airbnb Ireland based in Waterford, Munster, IE, you will be responsible for providing excellent customer service to clients and guests. This part-time entry-level position does not require any prior experience, making it ideal for those looking to start their career in the hospitality industry.

Responsibilities: 1. Responding to client inquiries through phone, email, and live chat in a timely and professional manner. 2. Assisting clients with booking accommodations, resolving issues, and providing recommendations for their stay. 3. Collaborating with other departments to ensure a seamless experience for clients. 4. Managing client relationships and ensuring their satisfaction with their Airbnb experience. 5. Identifying opportunities for upselling additional services or accommodations to clients. 6. Handling payment disputes and refunds according to Airbnb policies. 7. Maintaining accurate records of client interactions and transactions in the database. 8. Providing feedback and suggestions for improving the client experience.

Requirements: 1. Dedication to providing exceptional client support and resolving issues efficiently. 2. Resilience to handle challenging situations and irate clients with professionalism. 3. Strong negotiation skills to address payment disputes and potential upselling opportunities. 4. Strategic planning abilities to anticipate client needs and provide proactive solutions. 5. Excellent communication skills and the ability to work well in a team environment. 6. Proficiency in Microsoft Office and experience with customer relationship management (CRM) software is a plus.

Benefits: - Medical coverage - Travel and spending expenses - Vision insurance - Opportunities for career growth and development

Working Environment: At Airbnb Ireland, we promote a work-life balance and prioritize employee well-being. You will have the support and resources needed to succeed in your role and advance in your career.

Deadline to Apply: Please submit your application by July 4, 2024.

Equal Opportunity Statement: Airbnb Ireland is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.