Remote Client Support Manager

Job Description:

Teamwork is seeking a Remote Client Support Manager to join our team in Cork, Ireland. As a Mid-to-Senior Level role, the ideal candidate will have at least 6 years of experience in client support or a related field.

Responsibilities: - Manage a team of remote client support specialists - Develop and implement strategies to improve client satisfaction and retention - Handle escalated client issues and provide solutions in a timely manner - Monitor key performance indicators and implement improvements as needed - Conduct regular performance evaluations and provide coaching and feedback to team members - Collaborate with other departments to ensure seamless client experience - Stay updated on industry trends and best practices in client support

Requirements: - Resourceful and independent with the ability to work effectively in a remote environment - Strong strategic planning and time management skills - Excellent communication and interpersonal skills - Experience in managing a remote team is a plus - Bachelor's degree in Business Administration or a related field

Benefits: - Medical coverage - Travel opportunities - Retirement plan

Working Environment: At Teamwork, we promote a work-life balance and prioritize employee well-being. Our remote team members enjoy flexible work hours and opportunities for professional growth.

Deadline to Apply: May 18, 2024

Equal Opportunity Statement: Teamwork is an equal opportunity employer and does not discriminate on the basis of race, gender, religion, sexual orientation, age, or disability. We encourage all qualified candidates to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.