Client Support Manager

Job Description:

Ryanair is seeking a Client Support Manager to join our team in Galway, Connacht, IE. As a Client Support Manager, you will be responsible for managing and coordinating the support services for our clients, ensuring their needs are met in a timely and efficient manner. This role is ideal for a hardworking and reliable individual with at least 7 years of experience in a similar role.

Responsibilities: 1. Manage a team of support staff to ensure exceptional service delivery to clients. 2. Act as the main point of contact for client inquiries and issues, resolving them effectively and in a timely manner. 3. Conduct research on industry trends and best practices to continuously improve our support services. 4. Develop and implement strategies to enhance client satisfaction and retention. 5. Collaborate with cross-functional teams to address client needs and drive business growth. 6. Monitor key performance indicators to track the effectiveness of support services and make recommendations for improvement. 7. Prepare regular reports on client support operations and performance metrics for management review.

Requirements: 1. Bachelor's degree in a related field. 2. 7+ years of experience in client support or a similar role. 3. Strong people management and interpersonal skills. 4. Excellent research and analytical abilities. 5. Ability to work independently and as part of a team. 6. Proficiency in Microsoft Office Suite and CRM software. 7. Excellent communication and problem-solving skills.

Benefits: 1. Company transportation. 2. Travel & spending expenses covered. 3. Joining bonus.

Working Environment: At Ryanair, we are committed to paving the way for diversity and inclusivity, creating a culture of belonging where all employees are valued and respected for their unique perspectives and contributions.

Equal Opportunity Statement: Ryanair is an equal opportunity employer and is committed to providing a diverse and inclusive workplace for all employees. We welcome and encourage applications from individuals of all backgrounds and experiences.

Deadline to apply: 2024-05-23. Apply now to join our dynamic team at Ryanair as a Client Support Manager.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.