Client Support Manager - Work from home

Job Description:

WebDoctor is seeking a talented and experienced Client Support Manager to join our dynamic team. This is a part-time, work-from-home position based in Dublin, Ireland. As a Client Support Manager, you will be responsible for providing exceptional customer service and support to our clients worldwide. You will work closely with our team to ensure a positive customer experience and help drive client satisfaction.

Responsibilities: - Act as the primary point of contact for clients, addressing their inquiries and concerns in a timely and professional manner - Provide technical support and guidance to clients on our products and services - Proactively identify and resolve client issues to ensure their satisfaction - Collaborate with internal teams to escalate and resolve complex client issues - Develop and maintain strong relationships with clients to promote retention and loyalty - Collect and analyze client feedback to identify areas for improvement - Manage and maintain client accounts and information accurately in our system - Assist with training and onboarding new clients as needed

Requirements: - Minimum of 5 years of experience in a client support or customer service role - Excellent verbal and written communication skills - Strong problem-solving skills and ability to handle difficult situations with patience and empathy - Adaptable and resourceful with the ability to thrive in a fast-paced and dynamic environment - Reliable and self-motivated with a high level of attention to detail - Proficient in using Microsoft Office and other customer management software - Ability to work independently and as part of a team - Experience working in a remote or virtual environment is a plus

Benefits: - Retirement plan - Relocation allowance - Company equipment provided

Working Environment: At WebDoctor, we believe in fostering a global village mentality. As a Client Support Manager, you will have the opportunity to collaborate with colleagues from around the world, creating a diverse and inclusive working environment that values different perspectives and experiences.

Deadline to apply: June 26, 2024

Equal Opportunity Statement: WebDoctor is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.