Client Support Manager - Work from home

Job Description:

Smurfit Kappa Group, a leading provider of packaging solutions, is seeking a Client Support Manager to work from home in Waterford, Munster, IE. This part-time position is ideal for a candidate with 6 years of experience in a similar role at a mid-to-senior level.

Responsibilities: 1. Manage client relationships, ensuring high levels of customer satisfaction and retention. 2. Act as the primary point of contact for clients, addressing any issues or concerns in a timely and professional manner. 3. Collaborate with internal teams to develop and implement strategies to meet client needs and objectives. 4. Analyze client data and feedback to identify trends and opportunities for improvement. 5. Monitor client accounts and provide regular updates on performance metrics and KPIs. 6. Stay up-to-date on industry trends and best practices to provide clients with innovative solutions. 7. Conduct regular meetings and calls with clients to review progress, address challenges, and identify new opportunities. 8. Collaborate with sales teams to upsell and cross-sell products and services to existing clients.

Requirements: 1. 6 years of experience in client support or account management roles. 2. Strong communication and interpersonal skills. 3. Ability to adapt to changing priorities and work in a fast-paced environment. 4. Proven track record of driving results and exceeding customer expectations. 5. Analytical mindset with the ability to interpret data and develop strategic insights. 6. Ability to work independently and collaboratively with cross-functional teams. 7. Proficiency in Microsoft Office Suite and CRM software.

Personality Traits: 1. Adaptable: Able to quickly adjust to changing circumstances and priorities. 2. Driven: Motivated to achieve results and exceed expectations.

Soft Skills: 1. Cooperation: Works effectively with others to achieve common goals. 2. Analysis: Able to interpret data and derive insights to inform decision-making.

Benefits: - Vision insurance - Parental leave - Relocation allowance

Working Environment: At Smurfit Kappa Group, we encourage continuous learning and adaptation to stay ahead in a rapidly changing world. Our remote work environment provides flexibility and support for our employees to thrive in their roles.

Deadline to Apply: Please submit your application by June 29, 2024.

Equal Opportunity Statement: Smurfit Kappa Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We value diversity and inclusion in our workplace.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.