Client Support Officer

Job Description:

We are looking for a confident and hardworking Client Support Officer to join our team at LinkedIn Ireland in Waterford, Munster. As an Associate Level position, the ideal candidate will have at least 4 years of experience in client support or a related field.

Responsibilities: - Serve as the main point of contact for clients, addressing their inquiries and issues in a professional and timely manner - Build and maintain strong relationships with clients to ensure their satisfaction and loyalty - Provide product demonstrations and training to clients to help them maximize the value of our services - Collaborate with internal teams to resolve technical issues and improve overall client experience - Collect and analyze client feedback to make recommendations for product enhancements - Assist with onboarding new clients and ensuring a smooth transition to our platform - Keep detailed records of client interactions and follow-up activities

Requirements: - Bachelor's degree in a related field or equivalent work experience - Excellent communication and interpersonal skills - Strong emotional intelligence and ability to empathize with clients' needs - Proven ability to plan and prioritize tasks effectively - Experience working in a fast-paced and dynamic environment - Proficiency in CRM software and other client support tools - Ability to work independently and as part of a team - Flexibility to work part-time hours and occasional evenings or weekends - Comfortable with occasional travel for client meetings or industry events

Benefits: - Free accommodation for eligible candidates - Relocation allowance for candidates moving to Waterford - Paid sick leave and other benefits - Opportunities for career growth and development

Working Environment: Join a team that leads the industry through cutting-edge ideas and solutions. Collaborate with talented professionals who are passionate about driving positive change in the world of client support and relationship management.

Deadline to Apply: May 11, 2024

Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.