Client Support Officer

SurveyMonkey Europe is currently seeking a part-time Client Support Officer to join our team in Galway, Connacht, IE. As an Entry Level position, no prior experience is required, making it an excellent opportunity for individuals looking to kickstart their career in client support.

Responsibilities: 1. Provide excellent customer service to clients via phone, email, and live chat. 2. Troubleshoot technical issues and provide timely and effective solutions. 3. Assist clients with navigating our platform and utilizing our products. 4. Document client interactions and feedback for analysis and improvement. 5. Collaborate with internal teams to escalate and resolve complex client issues. 6. Stay up-to-date on product features and updates to effectively support clients. 7. Contribute to a positive and engaging work environment that prioritizes client satisfaction.

Requirements: 1. Resourceful and resilient attitude when faced with challenges. 2. Strong adaptability and the ability to thrive in a fast-paced environment. 3. Excellent analytical skills to accurately assess and address client needs. 4. Effective communication skills, both verbal and written. 5. A passion for providing exceptional customer service and support. 6. Proficiency in using technology and learning new software applications. 7. Ability to work independently as well as part of a team.

Benefits: 1. Training and professional development opportunities to enhance skills and knowledge. 2. Dental insurance coverage for regular check-ups and treatments. 3. Relocation allowance for candidates moving to Galway for this role.

Working Environment: At SurveyMonkey Europe, we believe in unleashing creativity and celebrating innovation. Our work environment is designed to foster growth, collaboration, and personal development, where every team member has the opportunity to contribute their ideas and make a difference.

Equal Opportunity Statement: SurveyMonkey Europe is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified applicants will receive consideration for employment.

Deadline to apply: 2024-05-28

If you are a motivated individual with a passion for customer support and a desire to grow in a dynamic and innovative company, we encourage you to apply for the Client Support Officer position at SurveyMonkey Europe. We look forward to welcoming you to our team!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.