Client Support Officer

Job Description:

GirlCrew is seeking a dedicated and resilient Client Support Officer to join our team in Waterford, Munster, IE. This part-time position is ideal for those looking to start their career in a supportive and dynamic environment.

Responsibilities: 1. Provide exceptional customer support via phone, email, and chat channels. 2. Assist clients with account setup, troubleshooting, and general inquiries. 3. Collaborate with other team members to resolve complex issues efficiently. 4. Update and maintain client records in a timely and accurate manner. 5. Act as a liaison between clients and internal departments to ensure smooth communication and resolution of issues. 6. Proactively identify areas for improvement in client support processes and suggest solutions. 7. Assist with special projects and initiatives as needed.

Requirements: 1. 1 year of experience in a customer service or client support role. 2. Excellent time management skills and ability to prioritize tasks effectively. 3. Strong communication skills, both written and verbal. 4. Ability to remain calm under pressure and effectively handle challenging situations. 5. A positive attitude and willingness to learn and grow in a fast-paced environment. 6. Proficiency in MS Office and CRM software. 7. Bachelor's degree in a related field (preferred).

Personality Traits: 1. Dedicated 2. Resilient

Soft Skills: 1. Time management 2. Communication

Benefits: 1. Paid overtime 2. Medical coverage 3. Vision insurance

Working Environment: At GirlCrew, we encourage curiosity and questioning to fuel innovation and growth. We believe in fostering a collaborative and supportive work environment where all team members can thrive and succeed.

Deadline to Apply: June 1, 2024

Equal Opportunity Statement: GirlCrew is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, national origin, gender, sexual orientation, age, marital status, or disability status. All qualified applicants are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.