Remote Client Support Officer

Job Description:

YellowSchedule is seeking a Remote Client Support Officer to join our team in Galway, Connacht, IE. This part-time Associate Level position requires a minimum of 3 years of experience in a similar role.

Responsibilities: - Provide remote support to clients through email, phone, and chat - Troubleshoot technical issues and provide solutions in a timely manner - Assist clients with onboarding and training on our software platform - Maintain accurate records of client interactions and resolutions - Collaborate with the technical team to escalate and resolve complex issues - Proactively identify opportunities for process improvement and customer satisfaction

Requirements: - Hardworking and confident attitude - Excellent time management and planning skills - Strong communication skills, both written and verbal - Ability to work independently and as part of a team - Proficiency in using CRM systems and customer support tools - Experience in the healthcare industry is a plus

Benefits: - Paid Time Off (PTO) - Paid overtime opportunities - Training and professional development opportunities

Working Environment: At YellowSchedule, we empower our employees to take ownership of their work and make impactful decisions. We foster a culture of collaboration, innovation, and continuous learning.

Equal Opportunity Statement: YellowSchedule is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.