Client Support Officer - Work from home

Responsibilities: - Serve as the first point of contact for clients, handling their inquiries and concerns in a timely and professional manner - Provide support and assistance to clients via phone, email, and chat - Maintain accurate and up-to-date records of client interactions and transactions - Collaborate with internal teams to resolve complex client issues - Identify opportunities to upsell or cross-sell products and services to clients - Stay up-to-date on company products and services to provide accurate information to clients - Proactively reach out to clients to ensure customer satisfaction and retention - Assist in training and onboarding new clients as needed - Contribute to the overall success of the client support team by meeting or exceeding performance metrics and goals

Requirements: - 1 year of experience in a client support or customer service role - Excellent communication skills, both written and verbal - Strong problem-solving abilities and a proactive approach to resolving issues - Ability to work independently and as part of a team - Adaptable and able to thrive in a fast-paced, ever-changing environment - Dedicated to providing exceptional service to clients - Persuasion skills to effectively communicate with clients and drive desired outcomes

Benefits: - Employee discounts on company products and services - Free accommodation for remote work - Travel and spending expenses covered for work-related trips - Opportunity to be part of a dynamic team leading the industry with innovative solutions

Working environment: Join Teamwork and be part of a team that is at the forefront of the industry, delivering cutting-edge ideas and solutions that make a real impact on our clients and the market. Work from the comfort of your own home while collaborating with talented colleagues who share your passion for excellence.

Equal opportunity statement: Teamwork is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, veteran status, or disability status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.