Contact Center Assistant

Job Description:

SoapBox Labs is seeking a part-time Contact Center Assistant to join our team in Galway, Connacht, IE. As an Entry Level position, no prior experience is required, making this an excellent opportunity for individuals looking to gain valuable experience in a fast-paced and dynamic work environment.

Responsibilities: - Answer and respond to customer inquiries via phone, email, and chat in a timely and professional manner - Assist customers with product information, troubleshooting, and general inquiries - Maintain accurate and detailed records of customer interactions in our CRM system - Collaborate with cross-functional teams to escalate and resolve customer issues - Provide feedback to enhance customer experience and improve processes - Assist with other administrative tasks as needed

Requirements: - Resilient and dedicated attitude towards providing exceptional customer service - Strong attention to detail and ability to manage multiple projects simultaneously - Excellent communication skills, both verbal and written - Ability to work in a team-oriented environment and adapt to changing priorities - Proficiency in Microsoft Office suite and CRM software - High school diploma or equivalent

Benefits: - Vision insurance - Employee discounts - Free food

Equal Opportunity Statement: SoapBox Labs is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.