Contact Center Assistant

Job Description:

Wayflyer, a fast-growing fintech company based in Limerick, Munster, IE, is seeking a Contact Center Assistant to join our team on a part-time basis. As an Associate Level position, the ideal candidate will have at least 4 years of experience in a customer service or contact center role.

Responsibilities: 1. Handle inbound and outbound calls from customers to assist with inquiries, resolve issues, and provide exceptional service. 2. Manage customer communication through various channels such as phone, email, and live chat. 3. Collaborate with team members to ensure efficient and effective handling of customer interactions. 4. Maintain accurate records of customer interactions and update customer information in the database. 5. Provide support to the Contact Center Manager in implementing and maintaining contact center processes and procedures. 6. Assist in training new contact center team members and provide feedback on performance. 7. Meet and exceed performance metrics related to call volume, resolution times, and customer satisfaction.

Requirements: 1. Energetic and driven individual with a passion for customer service. 2. Strong persuasion skills and ability to manage multiple projects simultaneously. 3. Excellent communication skills, both verbal and written. 4. Proficiency in using contact center software and CRM systems. 5. Ability to work in a fast-paced environment and adapt to changing priorities. 6. High school diploma or equivalent required; Bachelor's degree preferred.

Benefits: - Company transportation for easy commute to and from work. - Gym membership to promote a healthy lifestyle. - Free food and snacks to keep you fueled throughout the day.

Working Environment: At Wayflyer, we believe in supporting our employees in their personal and professional development. We provide opportunities for growth and encourage a collaborative and inclusive work environment.

Deadline to Apply: Interested candidates should apply by May 25, 2024.

Equal Opportunity Statement: Wayflyer is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We welcome and encourage diversity in our workforce.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.