Contact Center Assistant

Job Description:

Nova Leah is seeking a dedicated and adaptable Contact Center Assistant to join our team in Limerick, Munster, Ireland. As a part-time Associate Level position, the Contact Center Assistant will be responsible for providing support to our contact center team and assisting with a variety of tasks to ensure smooth operations.

Responsibilities: 1. Answering incoming calls and responding to customer inquiries in a professional and friendly manner. 2. Assisting customers with product or service related questions and issues. 3. Logging and documenting customer interactions in our CRM system. 4. Collaborating with team members to resolve customer complaints or issues in a timely manner. 5. Supporting the contact center team with administrative tasks such as data entry, filing, and scheduling appointments. 6. Participating in training sessions to improve customer service skills and product knowledge. 7. Maintaining a positive and helpful attitude towards customers and team members.

Requirements: 1. At least 3 years of experience in a customer service or contact center role. 2. Excellent communication skills and the ability to work well in a team environment. 3. Strong organizational skills and attention to detail. 4. Ability to adapt to changing situations and handle multiple tasks simultaneously. 5. Innovative thinking and problem-solving skills. 6. Presentation skills for communicating effectively with customers and team members. 7. Visa sponsorship, vision insurance, and retirement plan benefits available for eligible employees.

Working Environment: At Nova Leah, we believe in fostering a culture that values creativity, collaboration, and innovation. Our team members are encouraged to contribute fresh ideas and think outside the box to find inventive solutions to challenges. We provide a supportive and inclusive working environment where all employees are empowered to succeed.

Equal Opportunity Statement: Nova Leah is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or disability status. All qualified applicants will receive consideration for employment.

Deadline to apply: July 5, 2024

If you meet the requirements and are interested in joining our dynamic team as a Contact Center Assistant, please submit your application by the deadline. We look forward to reviewing your qualifications and welcoming you to Nova Leah.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.