Contact Center Assistant

Job Description:

Apple Ireland is seeking a reliable and resilient Contact Center Assistant to join our team in Waterford, Munster, IE. This is a part-time position at the associate level, requiring at least 2 years of experience. As a Contact Center Assistant, you will be responsible for providing excellent customer service and support to Apple customers through phone, email, and chat channels.

Responsibilities: - Handling incoming customer inquiries and resolving issues in a professional and timely manner - Providing product information, troubleshooting technical issues, and processing orders and returns - Assisting customers with account management and troubleshooting login or payment issues - Collaborating with other team members to ensure a seamless customer experience - Following company protocols and utilizing resources to efficiently handle customer inquiries - Documenting customer interactions and escalating complex issues to the appropriate department - Maintaining a positive and empathetic attitude towards customers at all times - Meeting or exceeding set performance metrics for customer satisfaction and response times

Requirements: - 2+ years of experience in customer service or a related field - Excellent communication skills, both written and verbal - Strong negotiation skills and the ability to think on your feet - Reliable and able to work independently as well as part of a team - Resilient and able to handle difficult customers in a calm and professional manner - Ability to multitask and prioritize responsibilities in a fast-paced environment - Familiarity with Apple products and services is a plus - Proficiency in using CRM software and other customer service tools

Benefits: - Paid overtime opportunities - Free food provided during work hours - Company equipment provided for work-from-home setup - Opportunity to participate in corporate social responsibility initiatives and give back to the community - Access to ongoing training and development opportunities

Equal Opportunity Statement: Apple Ireland is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified applicants will be considered for employment without regard to any of the above characteristics.

Deadline to apply: 05 July 2024

Join our dynamic team at Apple Ireland and make a difference in customers' lives every day! Apply now to be a part of our growing Contact Center team.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.