Contact Center Associate

Job Description:

WebDoctor is currently seeking a dedicated and driven Contact Center Associate to join our team in Cork, IE. As a Contact Center Associate, you will be responsible for providing exceptional customer service through various communication channels including phone calls, emails, and online chat.

Responsibilities: - Responding to customer inquiries and resolving issues in a timely and professional manner - Providing accurate information about our products and services - Assisting customers with placing orders, scheduling appointments, and processing payments - Handling escalated customer complaints and finding solutions to ensure customer satisfaction - Collaborating with team members to achieve departmental goals and targets - Maintaining customer records and updating information in the company database - Participating in ongoing training and development opportunities to improve skills and knowledge

Requirements: - 4 years of experience in customer service or a related field - Excellent communication skills and the ability to effectively interact with customers - Strong persuasion skills and the ability to upsell products or services when appropriate - Ability to work well in a team environment and collaborate with colleagues - Proficiency in using computer systems and software for customer interactions - High school diploma or equivalent required; associate's degree preferred

Personality Traits: - Driven: Motivated to succeed and meet performance goals - Dedicated: Committed to providing excellent customer service and representing the company in a positive light

Soft Skills: - Persuasion: Ability to influence customer decisions and effectively sell products or services - Teamwork: Ability to collaborate with team members to achieve common goals

Benefits: - Training & professional development opportunities to enhance skills and knowledge - Dental insurance coverage for all employees - Employee discounts on company products and services

Working Environment: At WebDoctor, we prioritize understanding and empathy in all interactions with customers. We strive to create a supportive and inclusive environment where all employees feel valued and respected.

Deadline to Apply: May 18, 2024

Equal Opportunity Statement: WebDoctor is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.