Contact Center Associate

Xocean is seeking a dedicated and passionate Contact Center Associate to join our team in Galway, Connacht. This part-time position at the Associate Level requires a minimum of 3 years of experience in a similar role.

As a Contact Center Associate at Xocean, you will be responsible for handling inbound and outbound calls, emails, and messages from customers. You will provide excellent customer service and support, addressing inquiries, resolving issues, and ensuring customer satisfaction. Additionally, you will update customer information in the database, escalate complex issues to the appropriate team members, and follow up with customers as needed.

The ideal candidate for this role will possess strong communication skills, be innovative in problem-solving, and have a customer-centric approach. You must be able to work well under pressure, prioritize tasks effectively, and multitask in a fast-paced environment.

In return for your hard work and dedication, Xocean offers a range of benefits including Paid Time Off (PTO), a gym membership, and paid overtime. We also provide opportunities for unlimited personal and professional growth, fostering a positive and supportive working environment.

If you are a motivated and enthusiastic individual with a passion for customer service, we encourage you to apply for the Contact Center Associate position at Xocean. The deadline to apply is June 12, 2024.

Xocean is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.