Contact Center Associate

Job Description:

YellowSchedule is currently seeking a part-time Contact Center Associate to join our team in Waterford, Munster, IE. This is an entry-level position ideal for individuals with energetic and hardworking personalities who possess strong presentation and project management skills.

Responsibilities: - Handle inbound and outbound calls from customers regarding inquiries, complaints, and feedback - Provide accurate information and assistance to customers in a professional and efficient manner - Document all customer interactions in the system for record-keeping purposes - Collaborate with team members to resolve customer issues and improve overall customer satisfaction - Meet or exceed performance metrics, including call quality, efficiency, and customer satisfaction scores - Continuously develop product knowledge and stay up-to-date on company policies and procedures

Requirements: - No prior experience required; training will be provided - Excellent communication skills and the ability to present information clearly and concisely - Strong project management skills with the ability to prioritize tasks and manage time effectively - Energetic and hardworking personality with a positive attitude - Ability to work well under pressure in a fast-paced environment - Proficiency in Microsoft Office applications and CRM systems is a plus

Benefits: - Medical coverage - Free food - Profit sharing

Working Environment: At YellowSchedule, we prioritize understanding and empathy in all interactions. We believe in creating a supportive and inclusive work environment where every team member can thrive and succeed.

Deadline to Apply: July 4, 2024

Equal Opportunity Statement: YellowSchedule is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, national origin, age, disability, or any other protected status. We welcome all qualified individuals to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.