Remote Contact Center Associate

YellowSchedule is seeking a driven and dynamic Remote Contact Center Associate to join our team in Cork, Ireland. As a part-time position at the Associate level, the successful candidate will have at least 2 years of experience in a customer service or contact center role.

Responsibilities: - Respond to customer inquiries via phone, email, or chat in a timely and professional manner - Resolve customer issues and provide solutions to meet their needs - Maintain accurate records of all customer interactions and transactions - Collaborate with team members and other departments to ensure a seamless customer experience - Keep up-to-date on product knowledge and company policies to provide accurate information to customers - Meet or exceed performance metrics such as response time, resolution rate, and customer satisfaction

Requirements: - Resilient and reliable personality traits to handle challenging situations and maintain a consistent work ethic - Strong decision-making skills to quickly and effectively solve customer problems - Excellent communication skills to express empathy, understanding, and professionalism in all interactions - Proficiency with computer systems and ability to navigate multiple applications simultaneously - Ability to work independently and as part of a team in a fast-paced environment

Benefits: - Relocation allowance for eligible candidates - Comprehensive medical coverage - Paid sick leave to prioritize health and well-being

Working Environment: At YellowSchedule, we strive to spark creativity and motivation in an environment that inspires greatness. Our team is dedicated to making a positive impact on our customers' lives through exceptional service and support. As a Remote Contact Center Associate, you will have the opportunity to work from the comfort of your own home while contributing to the success of our growing company.

Deadline to Apply: The deadline to apply for the Remote Contact Center Associate position at YellowSchedule is July 12, 2024. Don't miss this opportunity to join a team that values your skills and contributions.

Equal Opportunity Statement: YellowSchedule is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees can thrive and succeed. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.