Contact Center Associate - Work from home

3D4Medical, a global leader in medical technology, is seeking a Contact Center Associate to join our team on a part-time basis. This position offers the flexibility of working from home, providing a unique opportunity for individuals looking for a remote work option. As an Entry Level position, no prior experience is required, making it an ideal role for those looking to start their career in customer service.

Responsibilities: - Handle inbound and outbound customer calls and emails in a professional and courteous manner - Assist customers with inquiries, troubleshoot issues, and provide appropriate solutions - Utilize CRM software to accurately document customer interactions and update customer information - Collaborate with other team members to resolve complex customer issues - Meet or exceed individual and team performance metrics, including quality and productivity targets - Continuously strive to improve customer satisfaction and retention rates

Requirements: - Must be resilient and confident when handling challenging customer interactions - Demonstrated adaptability in a fast-paced work environment - Strong time management skills to prioritize tasks effectively - Excellent communication skills, both verbal and written - Ability to work independently and as part of a team - Comfortable with using technology and learning new software applications

Benefits: - Paid overtime for any hours worked beyond the standard part-time schedule - Paid sick leave for eligible employees - Free accommodation provided for training or meetings at company headquarters - Opportunities for career growth and development within the company

Working Environment: At 3D4Medical, we strive to cultivate a sense of ownership and responsibility at every level of the organization. We value diversity and inclusion, and actively promote a positive and collaborative work culture. Our team is dedicated to delivering high-quality customer service and innovative solutions to our clients in the medical industry.

Deadline to Apply: Interested candidates should submit their application by May 23, 2024. We encourage all qualified individuals to apply, regardless of background or experience level.

Equal Opportunity Statement: 3D4Medical is an equal opportunity employer and does not discriminate on the basis of race, color, gender, religion, national origin, age, or disability. We are committed to building a diverse and inclusive workforce, and encourage applicants from all backgrounds to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.