Remote Contact Center Manager

Property Button is seeking a part-time Remote Contact Center Manager to join our team in Dublin, Ireland. This position is ideal for a candidate with 7 years of experience in contact center management at a mid-to-senior level, who possesses strong communication and project management skills.

As a Remote Contact Center Manager, you will be responsible for overseeing all aspects of our contact center operations, including managing a team of remote agents, ensuring high levels of customer satisfaction, implementing and optimizing contact center processes, and driving performance metrics.

Key responsibilities include:

- Leading, motivating, and managing a team of remote contact center agents to ensure high performance and adherence to company policies and procedures - Developing and implementing contact center strategies to improve efficiency, productivity, and customer satisfaction - Monitoring and analyzing key performance metrics to identify opportunities for improvement and implementing corrective actions as needed - Collaborating with other departments to ensure seamless integration of contact center operations with overall business goals - Conducting regular performance reviews, providing feedback and coaching to team members, and identifying opportunities for training and development - Handling escalated customer inquiries and complaints in a timely and professional manner - Implementing and maintaining contact center technology systems to support operations and improve customer experience - Developing and maintaining contact center policies and procedures to ensure compliance with company standards and regulatory requirements

Requirements:

- 7 years of experience in contact center management - Strong communication and project management skills - Ability to work independently and adapt to changing priorities - Proven track record of driving performance improvements in contact center operations - Experience with contact center technology systems and metrics - Knowledge of best practices in contact center management and customer service - Bachelor's degree in business, communications, or a related field preferred

Benefits: - Dental insurance - Disability insurance - Visa sponsorship

Working Environment: At Property Button, we value building strong relationships with colleagues, clients, and partners. As a Remote Contact Center Manager, you will have the opportunity to collaborate with a diverse team of professionals and make a positive impact on our business.

Deadline to apply: May 6, 2024

Property Button is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, sexual orientation, or any other protected status. We believe in creating a diverse and inclusive work environment where all employees can thrive.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.