Contact Center Manager

Job Description:

Popertee is seeking a part-time Contact Center Manager to join our team in Cork, Ireland. As a Contact Center Manager, you will be responsible for overseeing all aspects of the contact center operations and ensuring exceptional customer service delivery. This role requires a confident and passionate individual with at least 7 years of experience in a similar role.

Responsibilities: - Lead and manage a team of contact center agents to achieve performance targets and deliver high-quality customer service. - Develop and implement contact center policies and procedures to optimize efficiency and effectiveness. - Monitor and analyze key performance indicators to identify areas for improvement and implement strategies to enhance productivity and customer satisfaction. - Collaborate with other departments to ensure a seamless customer experience across all channels. - Handle escalated customer queries and provide timely resolution. - Conduct regular performance reviews and provide coaching and training to contact center agents. - Implement innovative solutions to improve contact center operations and drive continuous improvement. - Maintain a positive working environment that prioritizes understanding and empathy in all interactions.

Requirements: - 7+ years of experience in contact center management. - Confident and passionate individual with strong leadership skills. - Proven track record of driving performance improvement in a contact center environment. - Excellent project management skills and the ability to innovate and implement new ideas. - Strong communication and interpersonal skills. - Bachelor's degree in a related field preferred.

Benefits: - Relocation allowance for qualified candidates. - Visa sponsorship for international applicants. - Paid sick leave.

Equal Opportunity Statement: Popertee is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome all qualified applicants regardless of race, religion, gender, sexual orientation, age, or disability.

Deadline to apply: July 4, 2024.

If you meet the requirements and are interested in joining our team as a Contact Center Manager, please submit your application by the deadline. We look forward to hearing from you!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.