Remote Contact Center Manager

Job Description:

We are seeking a highly experienced Remote Contact Center Manager to join our team at Squarespace Ireland. As a part-time position based in Waterford, Munster, you will be responsible for managing our contact center operations remotely. We are looking for a candidate with at least 7 years of experience in a similar role and who possesses the necessary skills and qualities to excel in a mid-to-senior level position.

Responsibilities: - Manage a team of contact center agents remotely, providing guidance, training, and support to ensure excellent customer service - Develop and implement contact center strategies to optimize efficiency and performance - Monitor and analyze KPIs to track the team's performance and make data-driven decisions - Handle escalations and resolve complex customer issues in a timely and professional manner - Collaborate with other departments to improve processes and enhance the customer experience - Conduct regular performance reviews and provide feedback to team members - Stay up to date on industry trends and best practices in contact center management

Requirements: - 7+ years of experience in contact center management - Proven ability to lead a remote team effectively and drive results - Excellent communication and interpersonal skills - Strong analytical and problem-solving abilities - Resourceful and adaptable to changing priorities and environments - Experience with CRM systems and contact center technology - Presentation and people management skills - Bachelor's degree in business administration or a related field is preferred

Benefits: - Visa sponsorship for eligible candidates - Training and professional development opportunities - Paid Time Off (PTO) - Competitive salary and benefits package

Working Environment: At Squarespace Ireland, we strive for excellence and uphold high standards in all our endeavors. We value diversity and inclusion in our workplace and are committed to providing equal opportunities for all employees.

Equal Opportunity Statement: Squarespace Ireland is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.