Contact Center Manager

Job Description: Airbnb Ireland UC is looking for a Contact Center Manager to oversee our customer service operations in Cork, Ireland. As a Contact Center Manager, you will be responsible for leading a team of customer service representatives, ensuring the highest level of customer satisfaction, and driving continuous improvement in our contact center operations.

Responsibilities: - Manage and lead a team of customer service representatives, including hiring, training, and performance evaluation - Develop and implement contact center policies and procedures to ensure efficient and effective customer service operations - Monitor and analyze key performance indicators to identify areas for improvement and implement strategies to optimize performance - Collaborate with other departments to address customer issues and enhance the overall customer experience - Stay up-to-date on industry trends and best practices in contact center management - Ensure compliance with regulatory requirements and company policies - Handle escalated customer complaints and provide resolution in a timely and professional manner

Requirements: - Bachelor's degree in business administration, communication, or a related field - Minimum of 5 years of experience in contact center management or a similar role - Strong leadership and communication skills - Excellent problem-solving and decision-making abilities - Ability to work well under pressure and meet deadlines - Hardworking and dedicated with a passion for delivering exceptional customer service - Creative thinking and research skills - Equal opportunity employer statement: Airbnb Ireland UC is an equal opportunity employer and welcomes applications from all qualified candidates.

Benefits: - Remote work flexibility - Employee discounts - Free food - Opportunity to work in a dynamic and innovative environment that fosters creativity and collaboration

If you are a motivated and experienced Contact Center Manager with a passion for customer service and team leadership, we encourage you to apply by the deadline on 2024-07-07. Join our team and help shape the future of customer service at Airbnb Ireland UC.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.