Contact Center Manager - Work from home

Job Description:

Property Button is seeking a dedicated and resourceful Contact Center Manager to join our team on a part-time, work-from-home basis. As a Contact Center Manager, you will be responsible for overseeing our remote customer service team, ensuring excellent service delivery and maintaining high levels of customer satisfaction.

Responsibilities: - Manage and supervise a team of remote customer service representatives - Develop and implement customer service policies and procedures - Monitor and analyze team performance metrics to drive continuous improvement - Handle escalated customer inquiries and complaints in a timely and professional manner - Conduct regular training sessions to ensure team members are up-to-date on product knowledge and customer service best practices - Collaborate with other departments to resolve customer issues and improve overall customer experience - Utilize customer feedback to identify trends and make recommendations for process improvements - Maintain accurate records of customer interactions and feedback

Requirements: - 6+ years of experience in a customer service or contact center management role - Excellent communication and interpersonal skills - Strong leadership and decision-making abilities - Ability to work independently and manage a remote team effectively - Proficiency in CRM software and other customer service tools - Bachelor's degree in Business Administration or a related field preferred

Personality Traits Required: - Resourceful - Dedicated

Soft Skills Required: - Cooperation - Planning

Benefits: - Travel opportunities - Paid overtime - Relocation allowance

Working Environment: At Property Button, we uphold the highest standards of ethical conduct and integrity in everything we do. As a Contact Center Manager, you will be expected to embody these values and uphold them in all interactions with team members and customers.

Equal Opportunity Statement: Property Button is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other basis prohibited by applicable law. We are committed to creating a diverse and inclusive work environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.