Contact Center Manager - Work from home

**Job Description:**

As a Contact Center Manager at Stripe, you will be responsible for overseeing a team of remote contact center agents to ensure the highest level of customer service is provided. You will work from home and be a key player in the success of the contact center operations.

**Responsibilities:**

- Lead, motivate, and support a team of remote contact center agents to achieve performance targets and objectives - Monitor agent adherence to schedules, ensuring optimal staffing levels are maintained for efficient operations - Develop and implement training programs to enhance agent skills and knowledge of products and services - Analyze performance data to identify trends and provide recommendations for improvement - Handle escalated customer inquiries and complaints in a timely and professional manner - Develop and implement strategies to improve customer satisfaction and retention - Collaborate with other departments to ensure a seamless customer experience - Provide ongoing feedback and coaching to agents to ensure continuous improvement - Stay current on industry trends and best practices in contact center management

**Requirements:**

- Bachelor's degree or equivalent work experience - Minimum of 8 years of experience in contact center management - Strong leadership and communication skills - Ability to work independently and prioritize tasks effectively - Proficiency in Microsoft Office and contact center software - Strong research and problem-solving skills - Emotional intelligence and ability to handle difficult situations with empathy - Hardworking and dedicated to delivering excellent customer service

**Benefits:**

- Travel and spending expenses covered - Vision insurance - Remote work flexibility

**Working Environment:**

At Stripe, we value and support our employees in their personal and professional development. We strive to create a positive and inclusive work environment where everyone can thrive.

**Deadline to Apply:** July 3, 2024

**Equal Opportunity Statement:**

Stripe is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating an inclusive work environment where all employees feel valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.