Contact Center Officer

Job Description:

Zutec is currently seeking a dedicated and experienced Contact Center Officer to join our team in Galway, Connacht, IE. As a Contact Center Officer, you will be responsible for managing customer inquiries, providing excellent customer service, and assisting with various administrative tasks. This is a part-time position at the Associate Level, requiring a minimum of 4 years of relevant experience.

Responsibilities: 1. Responding to customer inquiries via phone, email, and online chat in a professional and timely manner. 2. Providing accurate information and solutions to customer issues and concerns. 3. Escalating complex customer problems to the appropriate department for resolution. 4. Maintaining up-to-date knowledge of company products and services. 5. Assisting with administrative tasks such as data entry, filing, and record-keeping. 6. Collaborating with other team members to ensure a seamless customer experience.

Requirements: 1. 4 years of experience in a customer service or contact center role. 2. Independent and energetic personality traits. 3. Strong planning and project management skills. 4. Excellent communication and interpersonal skills. 5. Ability to multitask and prioritize tasks effectively. 6. Proficiency with Microsoft Office Suite and CRM software. 7. Flexibility to work evenings and weekends as needed.

Benefits: - Paid overtime - Profit sharing - Life insurance

Working Environment: At Zutec, we provide a dynamic workplace that values teamwork, fostering innovation, and shared success. We believe in creating a supportive and collaborative environment where employees can thrive and grow professionally.

Deadline to apply: 2024-06-12

Equal Opportunity Statement: Zutec is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.