Contact Center Officer

Job Description:

Johnson & Johnson Ireland is seeking a part-time Contact Center Officer to join our team in Waterford, Munster, IE. This entry-level position requires at least 1 year of experience in a similar role.

Responsibilities: 1. Handling incoming and outgoing calls, emails, and other forms of communication from customers and clients. 2. Providing excellent customer service by resolving inquiries and issues in a timely and professional manner. 3. Logging all interactions and maintaining accurate records of customer interactions and transactions. 4. Conducting research to resolve customer inquiries and issues effectively. 5. Making decisions independently to address customer needs and escalate issues as necessary. 6. Collaborating with other team members to ensure a seamless customer experience. 7. Adhering to company policies and procedures while delivering high-quality service. 8. Contributing to team goals and meeting key performance indicators.

Requirements: 1. Independent and reliable personality traits. 2. Strong decision-making skills and ability to conduct thorough research. 3. Excellent communication skills, both written and verbal. 4. Ability to multi-task and prioritize tasks effectively. 5. Proficiency in Microsoft Office and customer relationship management software. 6. High school diploma or equivalent required. 7. Prior experience in a customer service or contact center role preferred.

Benefits: 1. Paid Time Off (PTO) for part-time employees. 2. Medical coverage for eligible employees. 3. Visa sponsorship for qualified candidates.

Working Environment: At Johnson & Johnson Ireland, we encourage autonomy and independence in our employees, trusting them to excel in their roles. Our inclusive and collaborative environment fosters creativity and innovation, allowing employees to grow and develop professionally.

Deadline to Apply: June 21, 2024

Equal Opportunity Statement: Johnson & Johnson Ireland is an equal opportunity employer and is committed to creating a diverse and inclusive workplace where all employees are valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.