Contact Center Representative

Job Description:

WebDoctor is seeking a passionate and confident Contact Center Representative to join our team in Cork, Ireland. As a part-time Associate Level employee with at least 4 years of experience, you will be responsible for effectively managing customer inquiries and providing exceptional service over the phone and through email.

Responsibilities: 1. Responding to customer queries and concerns in a timely and professional manner. 2. Managing and resolving customer complaints to ensure customer satisfaction. 3. Handling a high volume of inbound and outbound calls. 4. Providing accurate information about products and services. 5. Conducting follow-up calls to customers to ensure their needs are met. 6. Collaborating with other departments to escalate and solve complex customer issues. 7. Maintaining accurate records of customer interactions and transactions. 8. Adhering to company policies and procedures at all times. 9. Contributing to team goals and targets.

Requirements: 1. 4 years of experience in a customer service or contact center role. 2. Excellent communication skills, both verbal and written. 3. Strong decision-making abilities in high-pressure situations. 4. Passion for providing outstanding customer service. 5. Confidence in handling difficult customers and challenging situations. 6. Ability to work independently and as part of a team. 7. Proficiency in using CRM software and Microsoft Office applications. 8. High school diploma or equivalent.

Benefits: 1. Company transportation for eligible employees. 2. Visa sponsorship for international candidates. 3. Relocation allowance for candidates moving to Cork, Ireland. 4. Opportunities for unlimited personal and professional growth.

Equal Opportunity Statement: WebDoctor is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.

If you meet the requirements and are passionate about delivering top-notch customer service, we encourage you to apply before the deadline on May 25, 2024. Join our team and be a part of our mission to provide exceptional healthcare services to our customers.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.