Customer Care Assistant

Restored Hearing is seeking a part-time Customer Care Assistant to join our team in Waterford, Munster. As an Associate Level role, the ideal candidate will have at least 4 years of experience in a customer service or related field.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Resolve customer complaints and issues with patience and empathy - Provide product information and assistance to customers - Process orders, returns, and exchanges accurately - Collaborate with other departments to ensure a seamless customer experience - Maintain accurate records of customer interactions and transactions - Identify and escalate priority issues to management - Assist with other administrative tasks as needed

Requirements: - Confident and resilient personality traits - Excellent communication and interpersonal skills - Strong cooperation and problem-solving skills - Ability to work independently and as part of a team - Proficient in Microsoft Office and CRM software - High school diploma or equivalent required; Associate's degree preferred

Benefits: - Training and professional development opportunities - Disability insurance coverage - Paid overtime for any extra hours worked

Working Environment: At Restored Hearing, we prioritize supporting our employees in their personal and professional development. We offer a positive and inclusive work environment where all team members are encouraged to grow and succeed.

Deadline to Apply: June 23, 2024

Equal Opportunity Statement: Restored Hearing is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.