Customer Care Assistant

Analog Devices Ireland is seeking a Customer Care Assistant to join our team in Galway, Connacht, IE on a part-time basis at the Associate Level. The ideal candidate will have a minimum of 3 years of experience in a customer care or related role.

As a Customer Care Assistant, you will be responsible for providing exceptional customer service to our clients, managing customer inquiries and issues, resolving complaints, and ensuring overall customer satisfaction. You will also work closely with our sales and marketing teams to support customer acquisition and retention efforts.

Key responsibilities include:

- Responding to customer inquiries via phone, email, and chat in a professional and timely manner - Managing and resolving customer complaints and issues - Collaborating with internal teams to address customer needs and provide solutions - Maintaining accurate records of customer interactions and transactions - Identifying opportunities for improvement in customer care processes and implementing solutions - Assisting with customer retention efforts and promoting brand loyalty

Requirements: - Resourceful and driven individual with excellent communication skills - Strong project management and strategic planning skills - Ability to thrive in a fast-paced and changing environment - Prior experience in customer care or a related field - Proficiency in Microsoft Office suite and CRM software - Bachelor's degree in Business Administration or relevant field is preferred

Benefits of working at Analog Devices Ireland include travel and spending expenses, life insurance, and remote work flexibility. Our working environment is one that embraces and navigates change seamlessly, allowing our employees to grow and thrive professionally.

Equal Opportunity Statement: Analog Devices Ireland is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: 2024-07-12

If you meet the requirements and are interested in joining our team as a Customer Care Assistant, please submit your application by the deadline. We look forward to hearing from you!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.