Customer Care Associate

Job Description:

Google Ireland is seeking a part-time Customer Care Associate to join our team in Dublin, IE. As a Customer Care Associate, you will be responsible for providing exceptional customer service to our clients, ensuring their needs and concerns are addressed in a timely and professional manner. This position is at the Associate level and requires a minimum of 2 years of experience in customer service.

Responsibilities: - Handle incoming customer inquiries via phone, email, and chat - Assist customers with product information, troubleshooting, and issue resolution - Ensure customer satisfaction by providing personalized and efficient support - Document customer interactions and maintain accurate records in our database - Collaborate with other teams to escalate and resolve complex customer issues - Identify opportunities for process improvement and provide feedback to management

Requirements: - Strong communication skills and a friendly, customer-focused attitude - Ability to work independently and demonstrate resilience in challenging situations - Creativity and negotiation skills to effectively address customer concerns - Minimum of 2 years of experience in customer service - Proficiency in MS Office and CRM software - High school diploma or equivalent, bachelor's degree preferred

Benefits: - Remote work flexibility - Travel opportunities - Travel and spending expenses covered - Opportunities for ongoing learning and professional development

Equal Opportunity Statement: Google Ireland is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, genetics, disability, age, or veteran status. We welcome individuals from all backgrounds to apply for this position.

Don't miss the opportunity to join our dynamic team! The deadline to apply is May 18, 2024. Apply now and be part of a company that values personal and professional growth.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.