Customer Care Associate - Work from home

Job Description:

Slack Technologies Limited is looking for a part-time Customer Care Associate to work from home in Dublin, Ireland. As an Associate Level position, the ideal candidate will have at least 3 years of experience in customer service roles. We are seeking individuals who are reliable and confident, with strong emotional intelligence and excellent time management skills.

Responsibilities: 1. Handle incoming customer inquiries via phone, email, and chat in a professional and timely manner. 2. Provide personalized support to customers, addressing their needs and concerns effectively. 3. Troubleshoot technical issues and escalate to the appropriate teams when necessary. 4. Maintain accurate records of customer interactions and transactions. 5. Collaborate with other teams to improve overall customer satisfaction and experience. 6. Keep up-to-date with product knowledge and company policies.

Requirements: 1. At least 3 years of experience in customer service roles. 2. Excellent communication skills, both verbal and written. 3. Strong problem-solving abilities and attention to detail. 4. Ability to work independently and as part of a team. 5. Proficiency in using CRM software and other customer service tools. 6. Reliable and confident attitude with a high level of emotional intelligence. 7. Excellent time management skills to prioritize tasks effectively.

Benefits: 1. Joining Bonus for successful candidates. 2. Free accommodation or housing allowance for remote work. 3. Employee discounts on company products and services.

Working Environment: At Slack Technologies Limited, we prioritize quality in all aspects of our work, products, and services. We strive to create a supportive and inclusive work environment where employees can thrive and excel in their roles.

Deadline to Apply: Please submit your application by July 14th, 2024.

Equal Opportunity Statement: Slack Technologies Limited is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, or any other legally protected status. We are committed to creating a diverse and inclusive workplace where all individuals are valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.