Customer Care Manager

Job Description:

We are looking for a dedicated and confident Customer Care Manager to join our team at Penneys in Limerick, Munster, Ireland. As a Mid-to-Senior Level member of our team, the Customer Care Manager will be responsible for managing the customer service department and ensuring exceptional customer satisfaction.

Responsibilities: - Develop and implement customer care strategies to improve overall customer satisfaction - Manage a team of customer service representatives, providing guidance and support as needed - Handle escalated customer complaints and issues in a professional and timely manner - Monitor customer feedback and implement changes to improve service quality - Work closely with other departments to ensure a seamless customer experience - Analyze data and trends to identify areas for improvement in customer care processes - Train and onboard new customer service representatives - Develop and maintain relationships with key customers to ensure their needs are met - Stay up-to-date on industry trends and best practices in customer care

Requirements: - At least 7 years of experience in customer service or a related field - Strong leadership and cooperation skills - Excellent communication and interpersonal skills - Ability to work in a fast-paced environment and handle multiple tasks simultaneously - Proficiency in customer service software and systems - Bachelor's degree in business administration or a related field preferred

Benefits: - Gym membership - Paid sick leave - Free food

Working Environment: At Penneys, we provide an environment where technology is harnessed to drive innovation and efficiency. Our team works collaboratively to provide the best possible service to our customers.

Deadline to apply: May 1, 2024

Equal Opportunity Statement: Penneys is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.