Customer Care Manager

Intercom is seeking a part-time Customer Care Manager to join our team in Limerick, Munster, IE. As a Mid-to-Senior Level position, the ideal candidate will have at least 8 years of experience in customer service or a related field.

Responsibilities: - Develop and implement customer care strategies to improve customer satisfaction and retention - Manage a team of customer care representatives, providing leadership, guidance, and support - Handle escalated customer inquiries and complaints, finding effective solutions that meet customer needs - Analyze customer data and feedback to identify trends and areas for improvement - Collaborate with other departments to ensure a seamless customer experience across all touchpoints - Develop and implement training programs to enhance the skills and knowledge of the customer care team - Monitor key performance indicators and metrics to track the effectiveness of customer care initiatives - Stay informed about industry trends and best practices in customer service to continually improve our processes

Requirements: - Bachelor's degree in Business Administration, Marketing, or a related field - Proven experience in a customer service management role - Strong communication and interpersonal skills - Ability to lead and motivate a team - Adaptable and energetic personality - Creativity and critical thinking skills - Excellent problem-solving abilities

Benefits: - Life insurance - Company transportation - Medical coverage

Working Environment: At Intercom, we embrace creativity in a culture that values fresh ideas and inventive solutions. We believe in empowering our employees to think outside the box and make a real impact on our business.

Deadline to apply: 2024-07-05

Equal Opportunity Statement: Intercom is an equal opportunity employer and is committed to providing a diverse and inclusive workplace for all employees. We welcome and encourage applications from all qualified individuals regardless of race, gender, sexual orientation, disability, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.