Customer Care Manager

Job Description:

Ryanair, Europe's largest low-cost airline, is seeking a dedicated and passionate Customer Care Manager to join our team in Dublin, Ireland. As a Customer Care Manager, you will be responsible for managing all aspects of customer care for our passengers, ensuring their needs are met and problems are resolved in a timely and efficient manner.

Responsibilities: - Develop and implement customer care policies and procedures to ensure a high level of customer satisfaction - Manage a team of customer care representatives, providing guidance and support as needed - Monitor customer feedback and respond to inquiries or complaints in a professional and timely manner - Collaborate with other departments to resolve customer issues and communicate updates to passengers - Analyze data and trends to identify areas for improvement in customer service processes - Oversee the development and implementation of training programs for customer care staff - Represent the company in customer care matters with regulatory authorities and industry stakeholders - Ensure compliance with all relevant laws and regulations related to customer care

Requirements: - Bachelor's degree in Business Administration, Marketing, or a related field - Minimum of 6 years of experience in customer service or a related field - Excellent project management and negotiation skills - Strong communication and interpersonal skills - Ability to work effectively in a fast-paced environment - Proven ability to lead and motivate a team - Proficiency in Microsoft Office and customer service software

Personality Traits: - Dedicated: committed to providing excellent customer care and ensuring the satisfaction of our passengers - Passionate: enthusiastic about delivering top-notch service and creating positive customer experiences

Soft Skills: - Project management: ability to organize and oversee customer care initiatives and projects - Negotiation: skill in resolving customer issues and reaching mutually beneficial solutions

Benefits: - Travel & spending expenses - Free accommodation - Training & professional development opportunities

Working Environment: At Ryanair, we prioritize quality in all aspects of our work, products, and services. We are dedicated to providing our customers with the best possible experience while maintaining a high standard of professionalism and excellence.

Equal Opportunity Statement: Ryanair is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected.

Deadline to apply: 2024-07-05. Apply now to join our team and be a part of the exciting world of aviation with Ryanair.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.