Customer Care Manager

Job Description:

As a Customer Care Manager at Glanbia in Waterford, Munster, you will be responsible for overseeing the customer service team and ensuring a high level of customer satisfaction. This part-time position requires a mid-to-senior level candidate with at least 7 years of experience in customer service or a related field.

Responsibilities: - Manage and lead the customer service team, including hiring, training, and performance evaluations - Develop and implement customer service policies and procedures - Handle escalated customer inquiries and complaints in a timely and effective manner - Monitor customer satisfaction levels and implement strategies to improve them - Analyze customer feedback and data to identify trends and make recommendations for improvement - Collaborate with other departments to ensure a seamless customer experience - Maintain accurate records of customer interactions and transactions - Stay up-to-date on industry trends and best practices in customer service

Requirements: - Proven experience as a Customer Care Manager or similar role - Excellent communication and interpersonal skills - Strong leadership and organizational abilities - Reliable and energetic personality traits - Proficiency in analysis and time management soft skills - Bachelor's degree in business administration or a related field preferred

Benefits: - Travel & spending expenses - Visa sponsorship - Paid sick leave

Working Environment: At Glanbia, we prioritize understanding and empathy in all interactions with our customers and colleagues. We believe in fostering a supportive and inclusive work environment where everyone feels valued and respected.

Equal Opportunity Statement: Glanbia is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees can thrive.

Deadline to Apply: July 13, 2024.

Join us at Glanbia and help us deliver exceptional customer care to our valued customers!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.