Customer Care Manager

Job Description:

3D4Medical is seeking a part-time Customer Care Manager to join our team in Dublin. The Customer Care Manager will be responsible for overseeing the customer service team and ensuring exceptional customer satisfaction. This position requires a minimum of 6 years of experience in a similar role and the ability to thrive in a fast-paced environment.

Responsibilities: 1. Manage and lead the customer service team to deliver high-quality service to customers. 2. Develop and implement customer service policies and procedures to improve efficiency and customer satisfaction. 3. Handle escalated customer inquiries and complaints in a professional and timely manner. 4. Monitor and analyze customer feedback to identify areas for improvement. 5. Collaborate with other departments to ensure a seamless customer experience. 6. Train and mentor team members to help them reach their full potential. 7. Create reports and provide insights to senior management to drive decision-making. 8. Stay up-to-date on industry trends and best practices in customer service.

Requirements: 1. 6+ years of experience in a customer service or customer care role. 2. Excellent communication and interpersonal skills. 3. Strong leadership and management abilities. 4. Ability to work under pressure and meet deadlines. 5. Hardworking and resilient attitude. 6. Teamwork and time management skills. 7. Bachelor's degree in Business Administration or a related field is preferred.

Benefits: 1. Retirement plan. 2. Company equipment provided. 3. Life insurance coverage.

Working Environment: At 3D4Medical, we believe in injecting a sense of joy and vibrancy into our work environment. We foster a culture of collaboration, creativity, and innovation where every team member is valued and supported.

Equal Opportunity Statement: 3D4Medical is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by law. We are committed to creating a diverse and inclusive workplace where everyone feels welcome and valued.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.