Customer Care Officer

As a Customer Care Officer at Wia, located in Limerick, Munster, IE, you will be responsible for providing exceptional care and support to our customers, ensuring their needs are met and issues are resolved in a timely and professional manner. This part-time position at the associate level requires a minimum of 4 years of experience in customer service or a related field.

Responsibilities: 1. Responding to customer inquiries via phone, email, and online chat. 2. Resolving customer complaints and issues in a prompt and efficient manner. 3. Providing information about products and services to customers. 4. Handling customer billing and payment inquiries. 5. Maintaining accurate customer records and documentation. 6. Collaborating with other departments to ensure customer satisfaction. 7. Monitoring customer feedback and escalating issues as needed.

Requirements: 1. Independent and confident personality traits. 2. Strong time management and people management skills. 3. Excellent communication and interpersonal skills. 4. Ability to work in a fast-paced environment and multitask effectively. 5. Proficiency in Microsoft Office and CRM software. 6. High school diploma or equivalent.

Benefits: 1. Free accommodation for part-time employees. 2. Paid overtime for additional hours worked. 3. Employee discounts on products and services. 4. Opportunities for career growth and development.

Working Environment: At Wia, we strive to inject a sense of joy and vibrancy into the work environment. Our team is dedicated to creating a positive and collaborative atmosphere where everyone feels valued and appreciated.

Deadline to Apply: Please submit your application by 2024-05-18 to be considered for the Customer Care Officer position at Wia.

Equal Opportunity Statement: Wia is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.