Remote Customer Care Officer

Job Description:

SAP Ireland is seeking a motivated and reliable Remote Customer Care Officer to join our team in Limerick, Munster. This position is part-time and at the Associate level, requiring a minimum of 2 years of experience.

Responsibilities: 1. Handle customer inquiries and provide solutions in a timely and professional manner. 2. Manage customer accounts, including processing orders, returns, and refunds. 3. Collaborate with internal teams to ensure customer satisfaction. 4. Utilize CRM systems to maintain accurate records of customer interactions. 5. Identify opportunities for process improvements to enhance the customer experience. 6. Stay up-to-date on product knowledge to effectively address customer queries.

Requirements: 1. Proven experience in customer service or a related field. 2. Excellent communication skills, both written and verbal. 3. Strong problem-solving abilities and attention to detail. 4. Ability to work independently and prioritize tasks effectively. 5. Adaptability to handle a variety of customer inquiries. 6. Innovative mindset to come up with creative solutions for complex issues. 7. Remote work experience is a plus.

Personality traits: Motivated, reliable

Soft skills: Adaptability, innovation

Benefits: 1. Paid overtime for additional hours worked. 2. Remote work flexibility to accommodate individual schedules. 3. Retirement plan options for future financial security.

Working environment: At SAP Ireland, we foster transparency and open dialogue for effective communication at all levels. Our team values collaboration and a supportive atmosphere to help each individual thrive in their role.

Equal Opportunity Statement: SAP Ireland is an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Deadline to apply: 2024-05-29

Don't miss this opportunity to join a dynamic team and make a positive impact on our customers' experiences! Apply now.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.