Customer Care Officer

Job Description:

DHL is currently seeking a dedicated and resourceful Customer Care Officer to join our team in Waterford, Munster, IE on a part-time basis. As an entry-level position, no prior experience is required, making this an excellent opportunity for individuals looking to kickstart their career in customer service.

Responsibilities: - Handle customer inquiries and provide excellent customer service through various channels such as phone, email, and chat - Resolve customer complaints in a professional and timely manner - Keep accurate records of customer interactions and transactions - Coordinate with other departments to ensure customer issues are resolved effectively - Assist in maintaining customer databases and updating customer account information - Collaborate with team members to achieve overall customer service goals - Adhere to company policies and procedures to uphold high standards of customer care

Requirements: - Resourceful and dedicated individuals who are committed to providing exceptional customer service - Attention to detail and strong organizational skills - Ability to work well in a team environment - Excellent communication skills, both verbal and written - Proficient in computer skills and familiar with customer service software - Ability to prioritize and manage multiple tasks efficiently

Benefits: - Vision insurance - Dental insurance - Parental leave - Supportive working environment that encourages personal and professional development

Deadline to apply: June 12, 2024

Equal Opportunity Statement: DHL is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.